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CAN/US

Warranty & Repairs

Lifetime Peace of Mind on What Matters

At Kuma, we stand behind the gear we build. That’s why all products purchased from authorized sellers carry our Limited Lifetime Product Warranty, giving you confidence that your outdoor gear is protected for the life of the product.

What’s Covered

At Kuma, we stand behind the gear we build. That’s why all products purchased from authorized sellers carry our Limited Lifetime Product Warranty, giving you confidence that your outdoor gear is protected for the life of the product.

  • Defects in materials or workmanship - If your product has manufacturing defects, we’ll provide replacement parts or replace the item, at our discretion.
  • Original-owner and authorized-seller coverage Warranty protection applies exclusively to the original owner and only to products purchased through authorized Kuma retailers.

What “Lifetime” Means

“Lifetime” refers to the reasonable useful life of the product, under normal use and care, not the lifetime of the owner. If you believe your product still qualifies and meets warranty criteria, you’re welcome to submit a claim.

How to Submit A Warranty Claim

STEP 1

Find your original receipt/proof of purchase

STEP 2

If you bought from a retailer: bring the item and receipt to them, they may help assessing the claim.

STEP 3

If the retailer cannot help, contact Kuma directly. You’ll need to submit proof of purchase and product details so our Kuma Kare team can review.

STEP 4
We will assess the issue and, if accepted, send replacement parts or a replacement product.

What’s Not Covered

  • Damage from accidents, misuse, improper care, negligence, or weather-related damage.
  • Normal wear and tear, natural aging, fading of colours or material breakdown over time.
  • Some product categories like heated products, power banks, lights, pet products, and chair covers are covered by a standard one-year warranty against manufacturing defects.
  • Items such as drinkware and apparel are not included in the warranty program.

Warranty FAQ

Are all products covered under the Lifetime Warranty?

All standard gear items are, except for heated products, power banks, lights, pet products, and chair covers (1-year warranty), and items like drinkware and apparel (no warranty).

If the break is due to a manufacturing defect (and the chair was used under normal conditions), yes! Submit a claim with proof of purchase. If it was due to misuse or exceeding weight limits, likely not covered.
Proof of purchase is preferred. Without it, you can still submit a warranty claim and our Kuma Kare team will review on a case-by-case basis.

Submit a Warranty Claim

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Contact Information

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Product Photos

Please attach a photo of the item with the issue in clear view (maximum filesize: 10MB). Please attach at minimum one photo of the issue (close-up) and one photo of the full view of the product (zoomed out).

Max. file size: 10 MB.
Max. file size: 10 MB.

Additional Photos

Use the options below to upload up to 2 additional photos.

Max. file size: 10 MB.
Max. file size: 10 MB.