Shipping & Returns

Shipping Information

We want to get your gear to you as quickly and smoothly as possible.

Order Processing

All orders are processed Monday through Friday. Processing times may vary, especially during peak seasons or holidays.

Shipping Timeline

Once shipped, delivery times depend on your location and chosen shipping method. You’ll receive a confirmation email with tracking details as soon as your order is on its way.
If you have questions about your shipment, delays, or tracking, our team is here to help.

Returns & Exchanges

We stand behind our products and want you to love your Kuma gear. If something isn’t right, we’ll work with you toward a solution.

Refund Eligibility - To be eligible for a refund, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Non-returnable Items - Certain items may not be eligible for return. Please reach out to our support team if you’re unsure whether your product qualifies.
Proof of Purchase Required - All returns must include a receipt or proof of purchase.
Return Shipping - You are responsible for covering the shipping costs for returning an item. Shipping costs are non-refundable.

Once your return is received and inspected, we’ll notify you about the approval or rejection of your refund. Approved refunds are automatically applied to your original method of payment.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your product for the same item, please contact us before sending it in.